Cancellation & refunds
What happens to your money when plans change — whether you cancel, or a partner does.
Cancellation windows
Each partner sets a cancellation window shown on the listing before you book. Standard windows are 30, 14 or 7 days before the event date.
Cancelling outside the window returns your deposit in full. Cancelling inside it follows the schedule on the agreement you signed.
If a partner cancels
Deposits paid through Gleevent are returned in full. We also surface replacement partners with confirmed availability for your date and category.
How refunds are issued
Refunds return to the original payment method within 5–10 business days of approval. You will see the status of every refund in the event timeline.
Disputes
If the service delivered materially differs from what was contracted, open a dispute within 14 days of the event. Funds still in escrow are held while we review.