Trust & safety
How we verify who is on the platform, keep reviews honest, and handle reports.
Partner verification
Every business account is verified before listings go live: legal entity confirmation, a payout account in the business name, and any licensing required for its category.
Verification badges reflect what has been checked. A missing badge is not an accusation — it means that check has not been completed.
Reviews
Only accounts with a completed booking can leave a review, and reviews are tied to that specific event. We remove reviews that contain personal information or that we can show were exchanged for compensation.
Partners can respond publicly once per review. We do not remove reviews at a partner request simply because they are negative.
Reporting a problem
Report a listing, message or account from the menu on any of them. Reports involving safety are reviewed within 24 hours.
Enforcement
Depending on severity we may warn, restrict listings, suspend payouts or remove an account. Repeated accuracy failures on listings are treated as seriously as conduct issues.